Whatever the size of your project; whether a domestic refurbishment or a contract ... and commercial quality controls to both the public and privat...

www.johnabbottflooring.co.uk

K G B CARPETS & FLOORING

Phone: 01274-603-691

BRADFORD, WEST YORKSHIRE

WEST SEVEN RECLAMATION LTD

Phone: 02085-676-696

LONDON, LONDON

www.westsevenreclamation.co.uk

STIKATAK

Phone: 02088-420-024

RUISLIP, MIDDLESEX

Innovation not Imitation Click on the relevant picture to show the ... Floor Edgings / Stair Nosings. Flooring Installation. Floor Care. Carpets. C...

www.stikatak.co.uk

STICKS & STONES

Phone: 01646-695-597

MILFORD HAVEN, DYFED

BISWELL & LEGGATE CARPET CO LTD

Phone: 02089-464-885

LONDON, LONDON

Local Floorcoverings - Retail

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How should I handle a math error on a retail agreement?

I submitted a floorcovering proposal to a customer last Friday. The customer came in and signed the proposal and put down a 50% deposit, to get everything ordered. Now, I noticed that on one line of the contract, the name of the product is there but the price never carried over (the proposal was done on the computer). So, now there is about $1500.00 of material that was never paid for on a $4800.00 order. This is clearly my mistake for not catching this before I presented it to the customer. The store cannot absorb this much of a difference. I don't expect the customer to be thrilled that this happened, but I am hoping she will be understanding. I am just trying to put myself in her shoes to see what I would accept as a reasonable solution to an honest mistake.

two4vega24u

Question answered by mrshunter_2002

Since it was your error....you should call the customer, explain to them what happen and maybe go 1/2 with them. If not then you would have to go with the signed agreement. They probably choose your company b/c of the lower cost, if you jump it up $1500, they may request there money back and go with a different company.

Can you please help me with info. about a case study regarding consumer awareness?

if anyone has done a project on consumer awareness already please help me do mine i as i am having trouble finding the information. Thanks

Sohit A

Question answered by Rockesh

Introduction THE PROCESS of development along with the expanding globalisation and liberalisation process has increased the number of consumer related issues. Consumer protection has earned an important place in the political, economic and social agendas of many nations. In India, the Government has taken many steps including legislative, to protect consumers. Education is a life long process of constantly acquiring relevant information, knowledge and skills. Consumer education is an important part of this process and is a basic consumer right that must be introduced at the school level. Consumers by definition include all citizens who are, by and large the biggest group, who are affected by almost all government, public or private decisions. The most important step in consumer education is awareness of consumer rights. However, consumer education is incomplete without the responsibilities and duties of consumers, and this influences individual behaviour to a great extent. Definition Consumer awareness is making the consumer aware of His/Her rights. Consumer awareness is a marketing term. It means that consumers note or are aware of products or services, its characteristics and the other marketing P's (place to buy, price, and promotion). Need : we need it so we will not be misled by producers, it explains if what we buy is worth to our money..and not harmful to us and to environment . Many people are ignorant of their rights to get protected against the exploitation by so many others. So when there is a forum for such redress of grievances there seems to be no such exploitation by many; and becomes a rare one. So in order to get a clear picture of the level of exploitation of consumers, the awareness is required. Role of producers proper labeling, full information, health warnings, handling information, expiration date, etc. keep to requirements, norms, standards labelproducts according requirements, providing true facts If they are providing a service they should carry it out with due skill and care. They must also make sure that any materials they provide as part of this service are fit for the purpose. It is also illegal for a supplier to cut off, or threaten to cut off, supply to a reseller (wholesale or retail) because they have been discounting goods or advertising discounts below prices set by the supplier. We buy a good for a price. We buy the good for certain fulfilment of our want. We learn from seller/manufacturer through many means that the product we buy has all that statisfy our need. But many of us just buy a good. But the need of whith the good is bought is not fulfilled at all. We buy a soft drink. We consume it and still we fill thirsty. To protect common man from mal practices followed by manufacturers we require Consumer awarenes programmes conducted regularly Forms of consumer exploitation Bait and switch. Advertise an item with very little inventory. Low Ball. Advertise a low price and pressure the customer to upgrade to a more profitable item. Or have only a few, or just one , like autos. Pad a job. False measurements. Such as increasing materials on an invoice. Adding extra charges normally included by competitors. Quoting a low price per unit, then padding materials. Such as quoting floorcovering cheap, per Sq. Foot or Square Yard, then padding the actual amount upwards. Use cheap underlayment. Padding the price upwards per sq, foot or sq. yard, then quoting the customer less yards than needed. Telling the customer, this is all it takes. Don't let any other dealer tell you it takes more material. Creating distrust of competitors. The unit price is high enough to more than cover the "short" material. Same in roofing, or construction. Using shoddy materials when quality not specified in a contract. Where a sampled product is available in two or more qualities in identical colors. Selling the higher quality, then installing the lessor qualiy, if the customer is unaware or has not seen the lessor one. Actually switching the manufacturer label from the better quality to the lower sample, and vice versa. Then, pitching the lower quality at the lower price, although the label is from the higher quality sample. The customer writes down the numbers from the higher label, calls comtetitors with those numbers and is quoted a price on the better quality. All quotes are more than the unscrupulous dealer. This happens if not physically shopped. Shoddy labor There is no law against it. Spiking a job Writing a contract with a customer's signature, say early in the morning. By noon, a workman arrives and pulls off part of a residence, or removes a few gutters. Then he leaves with no further work performed. He may come back the next day or maybe not. Stretching out the job beyond a reasonable time. Probably does not have enough help, on other jobs. The job is considered "spiked". The customer cannot break the contract withot expense. The contractor can legally place a lien on the property for labor performed. May do so that same day. Case study “ Infested Cadbury chocolates ” Adulteration of organic change on account of inherent vice in the food products is a health hazard, Rajanesh R Swamy the complainant, purchased “ Cadbury Chocolates” from a Retailer of Cadbury chocolates manufactured by Cadbury India Ltd. When the sachet / aluminum foil which had wrapped the chocolate was cut opened, the complainant found that the worms coming out of the chocolates, she took ill and she had to be taken to a doctor for treatment. He wrote a letter to the manufacturer of the Cadbury chocolate at Mumbai enclosing documentary proof of either the adulteration or organic change on account of inherent vice in the food products itself. The sales officer of the manufacturer took the infested chocolates from the complainant for testing. The manufacturer admitted in their reply the infestation of the chocolates. Thereafter the complainant sent several letters to the manufacturer demanding action and stop flooding the market with such food product. The complaint was filed for awarding compensation of Rs 9, 60, 415/- with interest @ 15 % per annum. In his reply the Retailer did not dispute the sale of chocolates but he pleaded that liability rest on the part of the manufacturer. The State Commission found that the complainants have established with the support of evidence that the chocolates purchased by them were infested with worms and consumption of such worm-infested chocolates is hazardous to the society. The State Commission ordered that the manufacturers should pay Rs 50000/- as compensation to the complainant with interest @ 12 % per annum from the date of complaint till realization. The manufacturer shall also pay Rs 1 lakh as damages to the Commission’s SB Account. In addition they will pay Rs 50000 as punitive damages to the Commission’s SB Account. All payments were to be made within four weeks failing which they will be liable to pay interest @ 12 % per annum from the date of complaint till payment. here you go.............. the whole project....i am doin same project too

could you please tell me sites to which i where i could find information on Consumer Awareness?

Sohit A

Question answered by Rockesh

Introduction THE PROCESS of development along with the expanding globalisation and liberalisation process has increased the number of consumer related issues. Consumer protection has earned an important place in the political, economic and social agendas of many nations. In India, the Government has taken many steps including legislative, to protect consumers. Education is a life long process of constantly acquiring relevant information, knowledge and skills. Consumer education is an important part of this process and is a basic consumer right that must be introduced at the school level. Consumers by definition include all citizens who are, by and large the biggest group, who are affected by almost all government, public or private decisions. The most important step in consumer education is awareness of consumer rights. However, consumer education is incomplete without the responsibilities and duties of consumers, and this influences individual behaviour to a great extent. Definition Consumer awareness is making the consumer aware of His/Her rights. Consumer awareness is a marketing term. It means that consumers note or are aware of products or services, its characteristics and the other marketing P's (place to buy, price, and promotion). Need : we need it so we will not be misled by producers, it explains if what we buy is worth to our money..and not harmful to us and to environment . Many people are ignorant of their rights to get protected against the exploitation by so many others. So when there is a forum for such redress of grievances there seems to be no such exploitation by many; and becomes a rare one. So in order to get a clear picture of the level of exploitation of consumers, the awareness is required. Role of producers proper labeling, full information, health warnings, handling information, expiration date, etc. keep to requirements, norms, standards labelproducts according requirements, providing true facts If they are providing a service they should carry it out with due skill and care. They must also make sure that any materials they provide as part of this service are fit for the purpose. It is also illegal for a supplier to cut off, or threaten to cut off, supply to a reseller (wholesale or retail) because they have been discounting goods or advertising discounts below prices set by the supplier. We buy a good for a price. We buy the good for certain fulfilment of our want. We learn from seller/manufacturer through many means that the product we buy has all that statisfy our need. But many of us just buy a good. But the need of whith the good is bought is not fulfilled at all. We buy a soft drink. We consume it and still we fill thirsty. To protect common man from mal practices followed by manufacturers we require Consumer awarenes programmes conducted regularly Forms of consumer exploitation Bait and switch. Advertise an item with very little inventory. Low Ball. Advertise a low price and pressure the customer to upgrade to a more profitable item. Or have only a few, or just one , like autos. Pad a job. False measurements. Such as increasing materials on an invoice. Adding extra charges normally included by competitors. Quoting a low price per unit, then padding materials. Such as quoting floorcovering cheap, per Sq. Foot or Square Yard, then padding the actual amount upwards. Use cheap underlayment. Padding the price upwards per sq, foot or sq. yard, then quoting the customer less yards than needed. Telling the customer, this is all it takes. Don't let any other dealer tell you it takes more material. Creating distrust of competitors. The unit price is high enough to more than cover the "short" material. Same in roofing, or construction. Using shoddy materials when quality not specified in a contract. Where a sampled product is available in two or more qualities in identical colors. Selling the higher quality, then installing the lessor qualiy, if the customer is unaware or has not seen the lessor one. Actually switching the manufacturer label from the better quality to the lower sample, and vice versa. Then, pitching the lower quality at the lower price, although the label is from the higher quality sample. The customer writes down the numbers from the higher label, calls comtetitors with those numbers and is quoted a price on the better quality. All quotes are more than the unscrupulous dealer. This happens if not physically shopped. Shoddy labor There is no law against it. Spiking a job Writing a contract with a customer's signature, say early in the morning. By noon, a workman arrives and pulls off part of a residence, or removes a few gutters. Then he leaves with no further work performed. He may come back the next day or maybe not. Stretching out the job beyond a reasonable time. Probably does not have enough help, on other jobs. The job is considered "spiked". The customer cannot break the contract withot expense. The contractor can legally place a lien on the property for labor performed. May do so that same day. Case study “ Infested Cadbury chocolates ” Adulteration of organic change on account of inherent vice in the food products is a health hazard, Rajanesh R Swamy the complainant, purchased “ Cadbury Chocolates” from a Retailer of Cadbury chocolates manufactured by Cadbury India Ltd. When the sachet / aluminum foil which had wrapped the chocolate was cut opened, the complainant found that the worms coming out of the chocolates, she took ill and she had to be taken to a doctor for treatment. He wrote a letter to the manufacturer of the Cadbury chocolate at Mumbai enclosing documentary proof of either the adulteration or organic change on account of inherent vice in the food products itself. The sales officer of the manufacturer took the infested chocolates from the complainant for testing. The manufacturer admitted in their reply the infestation of the chocolates. Thereafter the complainant sent several letters to the manufacturer demanding action and stop flooding the market with such food product. The complaint was filed for awarding compensation of Rs 9, 60, 415/- with interest @ 15 % per annum. In his reply the Retailer did not dispute the sale of chocolates but he pleaded that liability rest on the part of the manufacturer. The State Commission found that the complainants have established with the support of evidence that the chocolates purchased by them were infested with worms and consumption of such worm-infested chocolates is hazardous to the society. The State Commission ordered that the manufacturers should pay Rs 50000/- as compensation to the complainant with interest @ 12 % per annum from the date of complaint till realization. The manufacturer shall also pay Rs 1 lakh as damages to the Commission’s SB Account. In addition they will pay Rs 50000 as punitive damages to the Commission’s SB Account. All payments were to be made within four weeks failing which they will be liable to pay interest @ 12 % per annum from the date of complaint till payment. enough????or should i continue??? iam doin same project too